Return and Refund Policy
Effective Date: 1/17/2025
1. Order Issues
- Damaged or Defective Items: If you receive a product that is misprinted, damaged, or defective, please contact us within 30 days of receiving your order. Provide your order number and photos of the issue. We will arrange for a replacement or a refund at no additional cost to you.
- Lost in Transit: If your order is lost in transit, please contact us no later than 30 days after the estimated delivery date. We will investigate and, if necessary, send a replacement order at no cost to you.
2. Returns and Exchanges
- Buyer’s Remorse: As all products are made to order, we do not accept returns or offer refunds for buyer’s remorse. Please review product descriptions and sizing charts carefully before making a purchase.
- Size Exchanges: We do not offer exchanges for size or color. To ensure the correct fit, please refer to our sizing charts available on each product page.
3. Return Address
The return address is set by default to our manufacturing facility. If an order is returned due to an incorrect address or unclaimed shipment, you will be responsible for the cost of reshipment once we have confirmed an updated address with you.
4. Non-Returnable Items
Certain items, such as face masks, are not suitable for return due to health or hygiene reasons. Any returned orders with face masks won’t be available for reshipping and will be disposed of.
5. How to Initiate a Return or Report an Issue
To initiate a return or report an issue with your order, please contact us at hey@giveusashot.network with your order number and a detailed description of the problem, including photos if applicable.
6. Additional Information
For packages returned to our facility due to an incorrect address or unclaimed shipment, you will receive an automated email notification. Unclaimed returns will be donated to charity after 30 days.
This policy ensures that we provide clear guidelines for returns and refunds while adhering to our production and fulfillment process. Please contact us with any questions or concerns.